Unlike a pandemic, your business has time to prepare for a recession, inflation, and more supply chain disruptions by reshaping e-commerce trends into your own differentiator for profitable results.
Let’s look into 2023 e-commerce trends, and how you can redefine them into your competitive advantages!
Unify the customer journey by being an omnichannel solution, this means the digital experience and in-store experience become one by providing diverse fulfillment options and synchronizing accurately online and store inventory.
Quality and even fanatical customer service have taken many forms as customers need quick responses. 87% spend less or completely stop buying only based on their experience. From social media, live chat, phone, and even automated responses… which is your business using?
Flexible returns for tight consumer budgets driven by inflation, consumers need financial reassurance with easy returns. Your return policy is an influential factor in the deciding phase of the buying process.
Expand your model, and create long-term loyalty with subscriptions! If your customer buys their favorite products regularly you can diversify your revenue stream with a new line of subscription options. The final results, streamline order and profit.
Value, experience, and accuracy will shape your brand’s growth but you don’t have to do it alone! Working together behind the scenes of your business, the beauty of your fulfillment operation, your workbench already has all these but it’s time to optimize to the next level!